Shipping Policy

Delivery Information

At D & D DRAPE & DUFFEL SDN. BHD. 202501022228 (1623641-V), we understand how important it is to receive your purchases safely and within a reasonable timeframe. This policy explains our delivery arrangements, estimated shipping times, and what to do if you experience a delivery issue.

1. Where We Deliver

We currently provide delivery services throughout Malaysia, including:

• Peninsular Malaysia
• Sabah
• Sarawak

Delivery availability may vary for certain products or locations depending on courier service coverage.

2. Shipping Fees

We currently offer free standard delivery on all orders within Malaysia.

There is no minimum order value required to enjoy standard shipping, and no additional standard delivery fee will be added at checkout.

Any special delivery arrangements or charges, if applicable, will be communicated to you before the order is processed.

3. Order Processing

Once your payment has been successfully confirmed, we will begin preparing your order for shipment.

Orders are generally processed within 1–2 working days, excluding weekends and public holidays.

During promotional periods, peak shopping seasons, or other exceptional circumstances, processing may take slightly longer.

4. Estimated Delivery Time

The estimated delivery timeframe is as follows:

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the courier, destination, public holidays, weather conditions, peak periods, and other circumstances beyond our reasonable control.

5. Shipment Tracking

Once your order has been dispatched, tracking information will be provided where available.

You may use the tracking number supplied by us to monitor the progress of your parcel through the relevant courier service.

Please note that tracking information may take some time to become active after the parcel has been collected.

6. Delayed or Undelivered Orders

If your parcel has not arrived within a reasonable period after the estimated delivery timeframe, please contact our customer service team.

Please provide your order number and delivery details so that we can assist in checking the shipment status with the relevant courier.

While we will make reasonable efforts to assist, delivery delays caused by courier operations or circumstances beyond our control may occasionally occur.

7. Damaged Packages

We take reasonable care to ensure that products are securely packed before shipment.

If your parcel arrives visibly damaged, please:

1. Take clear photographs of the parcel and packaging.
2. Keep the original packaging and shipping materials.
3. Contact us within 48 hours of receiving your order.
4. Provide your order number together with details and photographs of the damage.

We will review the matter and assist with the appropriate next steps.

8. Incorrect Delivery Information

Customers are responsible for ensuring that their delivery information is accurate and complete when placing an order.

Please carefully check your:

• Full name
• Contact number
• Delivery address
• Postcode
• Unit or house number

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.