Privacy Policy

Your Privacy Matters to Us

At D & D DRAPE & DUFFEL SDN. BHD. 202501022228 (1623641-V), we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, make a purchase, contact us, or use our online services.

By accessing or using our website, you acknowledge the practices described in this policy.

1. Information We May Collect

Depending on how you interact with our website, we may collect information such as:

Customer Information

  • Full name
  • Email address
  • Phone or mobile number
  • Billing address
  • Delivery address

Order & Transaction Information

  • Products purchased
  • Order number
  • Purchase history
  • Delivery details
  • Transaction-related information

Payment transactions may be handled by third-party payment providers. Your complete payment card information may be processed directly by these providers rather than stored by us.

Technical Information

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website activity
  • Cookies and similar technologies

2. How We Use Your Information

Information collected through our website may be used to provide a smooth and reliable shopping experience.

We may use your information to:

  • Process and fulfil your orders
  • Arrange delivery of purchased products
  • Send order confirmations and shipping updates
  • Respond to questions and customer service requests
  • Manage customer accounts where applicable
  • Provide after-sales assistance
  • Improve our website and online shopping experience
  • Analyse website usage and performance
  • Detect and prevent fraudulent or unauthorized activities
  • Meet applicable legal and regulatory requirements

Where you have given the appropriate consent, we may also use your contact details to send promotional information, newsletters, or special offers.

You may opt out of marketing communications at any time.

3. When We Share Your Information

We do not sell or rent your personal information.

In order to operate our business, we may provide relevant information to trusted service providers that assist us with our day-to-day operations.

These may include:

  • Payment processing providers
  • Courier and delivery companies
  • Website hosting providers
  • IT and technical service providers
  • Customer support providers
  • Security and fraud prevention services

We may also disclose information where required by applicable law, court order, government authority, or law enforcement agency.

Only information reasonably necessary for the relevant purpose should be shared.

4. Protecting Your Information

We take reasonable measures to safeguard the personal information we collect against unauthorized access, misuse, loss, alteration, or disclosure.

Depending on the circumstances, security measures may include secure website connections, access controls, protected systems, and appropriate data-handling procedures.

Payment transactions are processed through secure payment platforms where applicable.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted online.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to make your browsing experience more convenient and to help us understand how visitors interact with our website.

Cookies may be used to:

  • Remember your preferences
  • Maintain shopping cart information
  • Improve website functionality
  • Measure website traffic
  • Analyse website performance
  • Provide more relevant content

You can manage or disable cookies through your browser settings. Please be aware that disabling certain cookies may affect some features of our website.

6. Third-Party Websites

Our website may contain links to external websites or third-party services.

These websites operate independently and may have their own privacy policies and terms of use. We are not responsible for the privacy practices, security, or content of websites that we do not operate.

We recommend reviewing the relevant privacy policy before submitting personal information to any third-party website.

7. Your Privacy Choices

Subject to applicable laws and regulations, you may have the right to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of certain personal information
  • Withdraw consent where applicable
  • Opt out of promotional communications
  • Ask questions about how your information is collected and used

If you would like to make a privacy-related request, please contact us using the details below.

8. Retention of Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected.

Certain information may need to be retained for longer periods where necessary for order records, accounting, dispute resolution, fraud prevention, or compliance with legal and regulatory obligations.

When information is no longer required, we will take reasonable steps to securely remove or anonymize it where appropriate.

9. Updates to This Policy

Our Privacy Policy may be updated from time to time to reflect changes in our business operations, website features, technology, or applicable requirements.

Any revised version will be published on this page with an updated effective date.

We encourage you to review this policy periodically so that you remain informed about how we handle your personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

D & D DRAPE & DUFFEL SDN. BHD.
Company Registration No.: 202501022228 (1623641-V)

📧 Email: drapeduffel@outlook.com
📞 Phone: 011-5788 3329