Terms & Conditions

Welcome to D & D DRAPE & DUFFEL SDN. BHD.

Thank you for visiting D & D DRAPE & DUFFEL SDN. BHD. 202501022228 (1623641-V). These Terms & Conditions set out the rules and conditions governing your access to and use of our website, products, and online services.

By browsing our website, creating an account, or completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our website.

1. General Terms

These Terms & Conditions apply to all visitors, customers, and users of our website.

We may make changes to these terms from time to time to reflect changes in our business, website, products, services, or applicable requirements.

Any updated version will be published on this page. Your continued use of the website after changes have been posted indicates your acceptance of the revised terms.

2. Products & Product Information

We make reasonable efforts to ensure that the information displayed on our website is accurate and current.

However, product images may appear slightly different from the actual product due to lighting, photography, monitor settings, or manufacturer changes.

Product information may include:

  • Product descriptions
  • Images and specifications
  • Prices
  • Stock availability
  • Product variations

We reserve the right to update product information, modify product specifications, change prices, or discontinue products without prior notice.

3. Orders & Order Acceptance

Submitting an order through our website does not automatically guarantee that the order will be accepted.

All orders remain subject to product availability and successful payment confirmation.

We may refuse, cancel, or limit an order where reasonably necessary, including situations involving:

  • Insufficient stock
  • Incorrect product or pricing information
  • Payment issues
  • Suspicious or fraudulent activity
  • Duplicate or unusual orders
  • Circumstances beyond our reasonable control

If an order is cancelled after payment has been received, an applicable refund will be arranged.

4. Prices & Payment

All prices displayed on our website are stated in Malaysian Ringgit (RM) unless otherwise indicated.

Prices may be changed from time to time without prior notice.

We may provide various payment options, which can include:

  • Online banking
  • Credit or debit cards
  • Payment gateways
  • Other payment methods displayed during checkout

Orders will generally only proceed for processing after the required payment has been successfully received and verified.

Customers are responsible for ensuring that the payment and billing information provided during checkout is accurate.

5. Shipping & Delivery

We currently provide free standard shipping for orders delivered within Malaysia, subject to the applicable delivery conditions.

Although we aim to deliver orders within the estimated timeframe provided, delivery dates may vary due to courier operations, public holidays, weather conditions, incorrect delivery information, peak periods, or other circumstances outside our control.

For additional information regarding delivery arrangements, please refer to our Shipping Policy.

6. Returns, Refunds & Exchanges

We want our customers to have a positive shopping experience. If you receive an item that qualifies for a return, refund, or exchange, please contact us within the applicable timeframe.

Any return or exchange must meet the conditions specified in our relevant policies.

Where applicable, products should generally be:

  • Unused
  • In their original condition
  • Returned with original packaging
  • Returned with tags or accessories intact

Please refer to our Return, Refund and Exchange Policy for full details regarding eligibility and procedures.

7. Customer Accounts

Certain features of our website may allow you to create a customer account.

If you choose to register an account, you are responsible for:

  • Providing accurate account information
  • Keeping your login credentials confidential
  • Taking reasonable steps to protect your account
  • Not allowing unauthorized individuals to access your account

Please notify us promptly if you believe that your account has been accessed without authorization.

We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, or in violation of these Terms & Conditions.

8. Intellectual Property Rights

All content displayed on this website, including but not limited to:

  • Product photographs
  • Logos and trademarks
  • Product descriptions
  • Written content
  • Graphics
  • Website designs
  • Videos and other materials

belongs to D & D DRAPE & DUFFEL SDN. BHD. or the relevant rights holder.

You may not copy, reproduce, modify, distribute, publish, or commercially use our website content without prior written authorization.

9. Website Availability & Security

We aim to maintain a reliable and secure online shopping environment. However, we cannot guarantee that the website will always operate without interruption, errors, or technical issues.

Temporary interruptions may occur due to:

  • Website maintenance
  • System upgrades
  • Hosting problems
  • Technical failures
  • Security incidents
  • Internet or network issues

You must not attempt to interfere with the website’s security, functionality, or normal operation.

10. Limitation of Liability

To the extent permitted by applicable law, D & D DRAPE & DUFFEL SDN. BHD. shall not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

We are also not responsible for problems resulting from improper use, unauthorized modification, negligence, or failure to follow applicable product instructions.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or protections that cannot legally be excluded under applicable Malaysian law.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from your use of our website, products, services, or these Terms shall be dealt with in accordance with the applicable laws and jurisdiction of Malaysia.

12. Contact Us

If you have any questions regarding these Terms & Conditions, our products, or our services, please contact us:

D & D DRAPE & DUFFEL SDN. BHD.
Company Registration No.: 202501022228 (1623641-V)

📧 Email: drapeduffel@outlook.com
📞 Phone: 011-5788 3329