Cancellation Policy

At D & D DRAPE & DUFFEL SDN. BHD. 202501022228 (1623641-V), we understand that customers may occasionally need to change or cancel an order. This policy explains when a cancellation can be requested and how approved cancellations are handled.

1. Requesting an Order Cancellation

If you need to cancel your order, please contact us as soon as possible after completing your purchase.

Cancellation requests should preferably be submitted within 24 hours of placing the order.

Please provide your:

  • Order number
  • Full name
  • Contact number
  • Email address
  • Reason for cancellation, if applicable

Submitting a cancellation request does not automatically mean that the order has been cancelled. We will first check the status of your order and confirm whether cancellation is still possible.

2. Orders Not Yet Processed

If your cancellation request is received before your order has been processed or prepared for shipment, we will generally be able to cancel the order.

Where payment has already been received, an eligible cancellation will normally qualify for a full refund.

3. Orders Already Processed or Shipped

Once an order has been packed, dispatched, or handed over to a courier, cancellation may no longer be available.

If the order can no longer be cancelled, you may refer to our Return, Refund and Exchange Policy to determine whether the product qualifies for a return, refund, or exchange.

4. Refunds

For approved cancellations, refunds will generally be returned through the original payment method used for the purchase.

Refunds are normally processed within 7–14 business days after cancellation approval.

Please note that the actual time for the funds to appear in your account may depend on your bank, card issuer, or payment service provider.

5. Cancellation by Us

In certain circumstances, we may need to cancel an order, including where:

  • The selected product is unavailable
  • There is an obvious product or pricing error
  • Payment cannot be successfully verified
  • An order appears to involve fraudulent or unauthorized activity
  • We are unable to fulfil the order due to circumstances beyond our reasonable control

Where applicable, we will notify the customer and arrange an appropriate refund for payments already received.

6. Important Note

Customers are encouraged to review their order details carefully before completing payment, including the selected products, quantities, delivery address, and contact information.

Once an order enters the fulfilment or shipping process, changes or cancellations may not be possible.

7. Contact Us

For cancellation requests or questions regarding this policy, please contact us:

D & D DRAPE & DUFFEL SDN. BHD.
Company Registration No.: 202501022228 (1623641-V)

📧 Email: drapeduffel@outlook.com
📞 Phone: 011-5788 3329